logo AyiConnect Staff, Sep 02, 2019
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Questions to Ask Before Hiring a Caregiver Agency

Thoroughly interviewing a prospective in-home caregiver is the key to not only ensuring that you’re hiring a trusted, quality caregiver, but it is also key to giving your loved one and yourself peace of mind. 

Here we outlined 8 critical questions that will help you decide whether the agency is the right fit for you and your loved one: 

Regarding Money-Related Questions

Make sure that you’re prepared for any out-of-pocket expenses and that you’re getting the most value for your money.

  1. Will this service be covered by either your insurance or Medicaid?
  2. What does your service include, and what does it NOT have?

Regarding Playing by the Rules

Make sure that the in-home caregiver candidate complies with all the established rules and regulations. If they don’t answer these questions to your satisfaction or are unwilling to provide proof, call it “conversation over” and move on to your following interview.

        3. Ask if they are Medicaid and Medicare certified.

        4. Ask if their in-home caregivers are licensed, bonded, and insured.

Regarding Compatibility

Of course, you want to make sure that you hire someone that both you and your loved one are comfortable with. These two questions can give you a better sense of compatibility.

        5. Will you send the same person each time?

        6. If my loved one isn’t happy with their caregiver, can they request a different one?

Regarding Safety

Above all else, you want to feel confident that your loved one will be safe. Ask the agency these two questions to help give you peace of mind.

        7. What’s your hiring process? Does it involve any screening?

        8. How do you handle employees whose actions may be non-compliant?

It is essential to talk to the agency about this list of questions. Once you have a chance to compare and contrast different agencies, you will make an informed decision to find the right company for you and your loved one.


AyiConnect is a platform to connect families with helpers who have a language specialty in addition to care. You can post a free job to engage with them through self-service or use concierge service. For self-service, you can even join in the discussion. The concierge service can provide another option to ensure successful matches for busy families who don't have time to search or need language assistance. Schedule a free consultation here for our concierge service, or check us out at ayiconnection.com