Trust and safety: our top priority is to provide a safe and trustworthy marketplace for family needs
AyiConnect is a care and learning marketplace that connects families and helpers. Our goal is to create an environment where everyone has jobs or help regardless of culture, background, race, ethnicity, nationality, sexual orientation, religion, and gender identity.
We are serious about our service and users′ safety and trust. Please see below a few ways how we safeguard our marketplace:
AyiConnect provides a Community Guideline for our members and expect everyone to adhere to it. Please read our Community Guidelines here. If you see anything that does not comply with these guidelines, please let us know at [email protected]
AyiConnect reviews and monitors platform activities regularly. We check the content to ensure they meet our standards. We review all activities before they are published to make sure the quality of the content is complete and clear. We do not tolerate content related to discrimination, hate speech, or violence. We reserve the right to remove users who do not comply with our standards.
We screen all users through tool verification. We do not require all helpers to go through background checks. That being said, the featured providers have gone through background screening and application reviews to ensure they can provide the best services.
We don′t share anyone′s full names or contact info via our messaging system to ensure the safety of members.
We partner with leading companies to ensure your information stays protected when you make a purchase.
We have a simple but effective feedback mechanism for families to leave reviews upon each activity. We highly encourage you to check the reviews as they are great resources for families to learn more about the helper to decide whether to engage further, whenever available.
We also rely on our families and helpers to be responsible for their safety. We encourage all members to keep communication on the platform. Watch for signs of scammers for those too good to be in proper conditions.
Families are also protected by our “Delight Program” when booking through us if the service is not to your satisfaction.
We always recommend families run a background check before finalization of the activities. For virtual activities, families should not leave minors unattended if the activities are for them.
Delight You Program
All bookings are backed by our “Delight You Program”.
We want you to have a great experience with AyiConnect. If you are not happy with an activity, let us know, we will find a way to make things right, supported by documentation and evidence within 48 hours.
AyiConnect provides various insurance products with our partner companies that are available to both families and helpers. Families can gain a further peace of mind by engaging with us through these products.
AyiConnect reserves the right to review and remove users should they violate any of our policies. If you have any urgent questions or concerns, please contact us at [email protected]
AyiConnect is a platform to connect families with helpers who have a language specialty in addition to care. You can engage with them directly through self service or concierge service. The concierge 1:1 service can provide another option to ensure success matches for busy families who don't have time to search or need language assist. Schedule a free consultation here for our concierge service, or check us out on ayiconnection.com