Privacy Policy

Effective Date: 09/25/2025

Ayi, PBC dba AyiConnect (“AyiConnect,” “we,” “us,” or “our”) respects your privacy. This summary explains how we collect, use, and protect your information when you use our platform, concierge services, training programs, and related features (collectively, the “Services”).

1. What We Collect

From You:

Name, contact info, photos, demographic info, job posts, messages, and other info you share.
Sensitive info only if you provide it voluntarily (e.g., caregiver preferences).

Identity Verification:

To keep the community safe, we may verify identities using selfies, facial scans, or IDs through trusted partners (Vouched, Didit, Stripe, Turn.AI).
We only use this for verification.

Automatically:

TDevice info, IP addresses, cookies, and usage data to improve our Services.

2. How We Use Your Info

We use your information to:

Provide, run, and improve all Services (platform, concierge, training, future features).
Connect families and helpers safely.
Prevent fraud and verify identities
Support you and respond to inquiries
Personalize your experience
Enforce our Terms of Service and comply with laws

Note: Some Services may have fees. You agree to pay all fees for the Services you use.

3. Who We Share With

Service Providers: Help with verification, payments, analytics, and support.
Other Users: Some info (profile, job posts) is visible to connect and engage.
Legal Authorities: If required by law or to protect rights and safety.
Business Transfers: In case of mergers or acquisitions.

We never sell your data.

4. Your Choices

You can delete or update your account anytime by contacting us.
California Users: Rights under CCPA include knowing, deleting, and opting out of data sale.
EEA/UK Users: Rights under GDPR include accessing, correcting, deleting, and objecting to processing.

Email for all requests: ask@ayiconnection.com

5. How We Protect Your Info

Industry-standard encryption, access controls, and secure US-based hosting (SOC II compliant).
No system is 100% secure, but we work hard to protect your data .

6. Cookies & Tracking

Cookies help improve your experience and analyze usage.
You can manage cookies in your browser settings.

7. Kids

Services are for users 18+.
We do not knowingly collect info from children.

8. Changes

We may update this Privacy Policy as our Services evolve or laws change.
Material updates are posted on our website with the new effective date.